Signing the users domain account out of office has no effect. Like all other users, the two affected have the SharePoint site correctly added to their Local intranet zone.Ĭhanging the security setting "Automatic logon only in Intranet zone" to Automatic logon with current user name and password" has no effect.ĭeleting the OfficeFileCache folder or the the parent folder "16.0" has no effect. Restoring IE advanced settings or resetting settings has no effect. Uninstalling and reinstalling Office manually, or with Microsoft's Office Uninstall Tool has no effect.
Even if the FSD and FSF files clear appropriately, it requiresĪ deletion of the CentralTable file to allow subsequent office files to open from SharePoint appropriately, however, again this is required every time a file is opened and closed.Ĭlearing windows credentials from the Credential Manager has no effect.Ĭlearing the Office Cache a single time has no effect. The contents of this folder seem to not always clear as they should. If I delete the contents of this folder (C:\Users\%username%\AppDa ta\Local\M icrosoft\O ffice\16.0 \OfficeFil eCache)Īfter each office file I open from SharePoint, I can always open the file up correctly the next time around, but only one time. InĪddition to this, if a user clicks the "Edit Workbook", or "Edit Document" button, they receive this error The first attempt to open an office document from SharePoint succeeds, and the save document icon in the top left of Excel for example, shows it will save back to SharePoint andĪny office files opened from SharePoint after the initial "success", the save document icon in the top left indicates the file is no longer connected to SharePoint. This issue affects the individuals profile only, no other users that logon to the same machine are affected. Visit the dedicated forum to share, explore andĪ couple of Domain Users with Office 2016 are getting this error when opening documents from SharePoint 2016 On Prem: We're having trouble connecting to the server. If you have feedback for TechNet Subscriber Support, Click here to learn more. Please remember to mark the replies as answers if they helped. Go to Control Panel > User Accounts > Credential Manager > Windows Credentials to remove all the stored credentials about “Office” in theĬredentials manager (NOTE: This will remove your stored passwords). ThenĬlick Add a service>Other sites to add your SharePoint Service.ģ.
Open the problematic file and select File > Account > under the Connected Service, remove the service you have connected. Clear your browser's cache, then create a new Privacy window and access the folder, then check the results.Ģ.
If above does not work, try below things:ġ. If so, tryĬlick on Sync again on SharePoint > Unchecked the folder, that was selected to sync to local > It deleted local copies of the files/folders. This issue mostly happens when you have local sync of a folder(you have synced your SP folder to your local and have a local copy, just like with One Drive). Does the issue occurs when you open other type file(Word document, PPT presentation etc)?